Knowledgebase
Access Office 365 Email and Troubleshooting Tips
Posted by Jason Grizzle on 21 August 2015 05:35 PM

Process Summary: You can easily access GAVS Office 365 email by clicking on the OneDrive icon inside Canvas or by going directly to https://login.microsoftonline.com/. You'll log in with your full email address (username@gavirtualschool.org) and the same password you use to access your GaVS account. We'll also look at how to solve common email access issues.

Access Email 1

Log in to Canvas https://gavirtual.instructure.com using your GaVS Office 365 Email (username@gavirtualschool.org). Then access the Office 365 link from the Account tab or the Courses tab on the left side task menu.

 

 

Access Email 2

You can also access GaVS email directly at https://login.microsoftonline.com/. Sign in with your full GAVS email address and your GAVS password.

 

 

Troubleshooting Errors

If you receive an error, here are some common troubleshooting steps:

1. Make sure you're using your full email address (not just username, but username@gavirtualschool.org) and the same password you use to log in to GAVS.

2. Password requirements: to access Office 365, your password must be between 8 and 16 characters and it must not contain special characters: ! @ # $ % ^ & * ( ), etc. Only upper/lower case letters and numbers. You can change your password by logging in to GAVS and selecting Profile from the left side (on the same screen where you click My Classes).

3. If you change your password, it will take up to 20 minutes for it to sync with Office 365. Simply wait, and your new password will sync.

4. Your Office account is ready to use after your enrollment is completed. You won't have email access if you're not enrolled in a course or in the process of enrolling.

5. You may need to clear your cache. Here are directions for Firefox and Chrome


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