Knowledgebase
Jigsaw for Students
Posted by Jason Grizzle on 03 August 2017 01:00 PM

Jigsaw Troubleshooting

System Requirements: http://jigsawme.com/wp-content/uploads/Jigsaw-System-Requirements3.pdf

This document lists the requirements necessary for both a PC and MAC to be able to join a Jigsaw Session. In addition, directions are provided on how to join using the Virtual Learning App from your phone or desktop.

Microphone Trouble Shooting: Are you having issues with your microphone? The teacher cannot hear you when speaking. Follow these directions if using a PC: http://jigsawme.com/wp-content/uploads/Microphone-Troubleshooting-Tips-Windows.pdf and if using a MAC follow these directions: http://jigsawme.com/wp-content/uploads/Microphone-Troubleshooting-Tips-MAC.pdf 

Why can't I join my session?: Are you having trouble joining the session? You have ensured that you have the correct requirements and downloaded the correct applications? Sometimes browsers will block an add-on in the browser. Select this document to check your browser to ensure adobe is not blocked. http://jigsawme.com/wp-content/uploads/Why-Cant-I-Join-My-Session.pdf and these direction to ensure your browser is allowing Pop-ups http://jigsawme.com/wp-content/uploads/How-To-Allow-Popup-In-Your-Browser.pdf 

How to Refresh your Browser's Cache: http://www.refreshyourcache.com/en/home/ Sometimes, your browser remembers things incorrectly and will give you trouble. You can try clearing your cache by going to this site and selecting the browser you are using.

When attending a session, the following will help aide you with some of the synchronous session tools

How to Download Attachments: At times, your teacher may release an attachment for you to download. You can download these attachments by following these directions. https://support.jigsawme.com/hc/en-us/articles/115002921187-Attachments-How-To-Download-Attachments  

How to Resize the Panes: When working in a session, you may want a screen to be larger. By following these directions found here https://support.jigsawme.com/hc/en-us/articles/219494367-All-Panes-How-To-Resize-Panes-And-The-Right-Sidebar you will be able to resize your panes for optimal viewing.

How to Adjust the Microphone, Camera Settings (if needed) and the Notifications: Do you need to use the camera or microphone? Maybe you want to change some of the notification settings while in the session. Please use these directions, here https://support.jigsawme.com/hc/en-us/articles/219482677-Taskbar-How-To-Adjust-Microphone-Camera-and-Notification-Settings to help with the settings.

How to Raise Your Hand to ask a question: While as a student, you will be using the Group chat often to convey comments, answers and questions, the feature to raise your hand is available by completing these steps https://support.jigsawme.com/hc/en-us/articles/115001023327-Taskbar-How-To-Use-The-Raised-Hand-Ask-A-Question- 

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